Refund policy
Return and Refund Policy
Thank you for shopping at neoterictrading.com. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
Returns
-
Eligibility: You have 30 calendar days to return an item from the date you received it.
-
Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
-
Proof of Purchase: Your item needs to have the receipt or proof of purchase from neoterictrading.com.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, please contact us at hello@neoterictrading.com
Note: Since the Shopify text editor box in your screenshot was cut off, this is a standard, compliant template matching your store's configuration (30-day returns, no cancellations). You can copy and paste this directly into your Shopify Return and refund policy text box!