Shipping policy

Shipping Operations and Tracking

Neoteric Trading LLC utilizes a distributed US fulfillment network to ensure your items arrive quickly and safely. Depending on inventory location and routing, your order will ship via one of two methods:

  • Direct Shipping: Your order ships directly from our primary warehouse to the carrier. Tracking becomes available as soon as the package leaves our facility.
  • Hub Transfer (Zone Skipping): To accelerate transit, your order may first travel through our private freight network to a regional hub. In this scenario, your tracking information will activate once the package is handed off to the local final-mile carrier.

Regardless of the routing method, all ready-to-ship items are processed and dispatched within 1 to 3 business days.

Delivery Timelines: Ready-to-Ship vs. Made-to-Order

  • Ready-to-Ship Items: Delivered within 2 to 7 business days after initial processing.
  • Made-to-Order & Custom Pieces: Handcrafted furnishings require rigorous production standards and complicated production processes. The exact delivery window is specified on each product page. By purchasing a custom item, you agree to this specialized fulfillment timeline.

Compliance & Order Updates

We operate in strict compliance with FTC shipping regulations. If unexpected material shortages or freight delays prevent us from shipping within the original timeframe, we will notify you immediately in writing. You will have the option to approve the revised delivery schedule or cancel your order for a full refund to your original payment method.

Address Changes & Rerouting

Because our dispatch process is highly automated, we cannot intercept or reroute packages once they leave our facility. If you need to modify your delivery address, you must do so directly through the carrier's tracking portal once final-mile tracking is active.

Delivery Liability & Security

Neoteric Trading LLC is responsible for your order until it is successfully delivered to your specified address. Once the carrier marks the order as delivered, the customer assumes full responsibility for securing the package against weather conditions and theft. We are not liable for items compromised by environmental exposure or unauthorized removal post-delivery.

International Shipping

We offer global fulfillment. Transit times, shipping rates, and taxes are calculated dynamically at checkout. Neoteric Trading LLC is not responsible for supplementary customs duties, import taxes, or processing delays caused by international border authorities.

Carriers, Rates, and Delivery Windows

  • Carriers: We partner with industry-leading freight carriers and specialized white-glove delivery providers worldwide.
  • Shipping Rates: Standard shipping is free for ready-to-ship items. Oversized furnishings, architecturally significant pieces, or deliveries to remote areas require specialized freight handling and will incur surcharges calculated prior to checkout.
  • Delivery Windows: Standard deliveries occur between 9:00 AM and 5:00 PM, Monday through Friday. Exact delivery times cannot be guaranteed until the package reaches the final-mile carrier.